Frequently Asked Questions

Orders and production

Are PURPLEXD items made to order?

Yes. Many PURPLEXD products are printed or made after you place your order.

How long does production take?

Most orders are produced in 3–5 business days. Weekends and holidays are not business days. Shipping transit time begins after production is complete and the carrier receives your order.

Can I change or cancel my order?

Email jennifer@purplexd.com as soon as possible. Because production may begin quickly, changes and cancellations cannot be guaranteed after production starts.

Shipping

How much is shipping?

Available delivery methods and shipping rates are shown at checkout.

Will I receive tracking?

Yes. Tracking information is sent when your order ships.

What if I entered the wrong shipping address?

Sizing and product details

How do I choose a size?

Use the size guide on the product page. For the best comparison, lay a favorite well-fitting shirt or sweatshirt flat and compare its measurements with the chart.

Will the finished item look exactly like the mockup?

Mockups show the intended design and product, but screens, lighting, garment dye lots, and normal production tolerances can create small differences in color, texture, print scale, or placement.

Returns and order problems

Do you accept returns or exchanges?

Because items are made especially for each customer, all sales are final. We do not accept returns or exchanges for changes of mind, incorrect size or color selections, or personalization entered incorrectly by the customer.

What if my order is damaged, misprinted, or incorrect?

Email jennifer@purplexd.com within 14 days of delivery. Include your order number and clear photos of the item and packaging so we can help.

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